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Choose a topic (General, Billing, or Account) to see related answers.

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General Knowledge
Do you have any questions? This is a good place to start.
Billing
See the acceptable payment methods, how to apply a promo code and more billing-related questions.
Account
Do you have questions related to your SocialPlus account? See more here.
How do I try your free trial?

As you may have heard, SocialPlus is one of the only players in the industry that gives a free trial to all new genuine customers. After you've had a chance to try out our free trial, we hope you'll join our thousands upon thousands of happy, returning customers who gladly pay for our services.

To get your $5 free credits as a new user, follow these simple steps:

  1. Register a free SocialPlus account – it only takes a minute and you only need to do it once. No credit card is required!
  2. Send a message to our customer success team to claim the free trial.
  3. We will review your free credits request, before adding them to your SocialPlus account balance (this typically takes less than an hour).

Do not abuse this offer! All attempts to register multiple accounts with the sole purpose of abusing our free trial offer will be blocked permanently. To continue using our services after our free trial, we ask that you add funds.

Do you need my password to Instagram or YouTube?

No! Never give out your private login credentials to any of your social media accounts to anybody else, including us. We only utilize the safest promotion strategies at SocialPlus, and we've been doing it successfully for many years.

If you share your Instagram or YouTube password with a third-party website or service, you risk losing your account or being banned because someone else has access to it.

What is a promotion network?

SocialPlus offers different promotion networks of the highest quality for each of our individual promotions such as likes, comments, followers, views and others.

For some of our services, you have multiple promotion networks to choose from – enabling you to choose preferences such as region, quality and delivery speed when possible, while others only have the default option. All of these work just as well for improving your brand awareness, and reach. However, we understand that our many loyal customers may have different needs, and this is how we accommodate that.

Simply select your preferred promotion network (if available) when placing an order, and it will be applied at checkout. Yes, it's that easy.

When you place an order with us, the people who participate in our promotion networks are the ones who like, follow, view, and comment. We have no control over these accounts or the actions they perform.

Furthermore, we are constantly strengthening and optimizing our promotion networks to ensure that only the highest quality profiles have access, resulting in the greatest possible results for you.

Is SocialPlus safe to use?

Yes – our services will always be safe to use for a number of reasons. Above all, we do not require your Instagram or YouTube login in order to provide our services. Unlike most others – SocialPlus only use the safest promotion methods.

All we need to know is information that is publicly available and that anyone can find – such as your public username, or link to your post or profile. You could even buy our high-quality promotions for your competitors to help them grow – but wait, why would you do that?

If our services were not safe to use, we would not have existed for as long as we have. Our tens of thousands of loyal and returning customers prove this. In our blog post, we go over how to keep your Instagram safe. To break it down – never share your password with a third party.

How will SocialPlus help me grow organically?

On our homepage, you can discover a lot more about how SocialPlus helps you increase your organic reach and growth by safely and effectively increasing your engagement and credibility – and how this influences algorithms and how people perceive your content.

All you need to do is focus on creating valuable, and relevant content for your target audience to continue growing.

What determines the delivery speed on a promotion network?

There are several elements that can influence the delivery speed of our individual promotion networks, some of which are beyond our control. All orders will continue to deliver until completed.

The following are the most essential:

  • High volume of orders in progress – if there is a high number of orders in progress for a specific service and promotion network, it can take longer for all orders to complete.
  • Lower network activity – the users who participate on our promotion networks have a life like the rest of us. This means that fluctuations in network activity varies depending on time of day, and other factors. In addition, if this coincides with higher volumes of orders, it can also play a role on how quickly orders complete.
  • Backlog – a backlog rarely occurs. When it does, it’s normally due to technical issues (either on our side, or sometimes even on Instagram or YouTube itself – yes it happens). This prevents orders from completing as normal, and creates a so-called backlog of orders waiting to complete for that specific service.
  • Promotion network limits – the number of likes, comments and follows you can receive for a certain post or profile is limited to the maximum number of active users on the particular promotion network. For example, if this is 25,000 and you order 10,000 likes, the number of users who can still like your post would be 15,000.
Why is my order taking longer than usual to complete?

If your order is taking longer than normal to process, check out our short checklist below.

  1. Double-check that the username and/or links you supplied in your order are correct.
  2. Before ordering, make sure your post or profile is accessible (set to public), unrestricted, and meets all other guidelines for the service in question.
  3. Use Downdetector to see whether there is any downtime or technical issues on Instagram or YouTube right now.
  4. Wait 5-10 minutes.

In addition, under "What determines delivery speed?" you can learn more about the factors that can influence delivery speed. If you have any further questions or concerns, please contact our customer success team via chat.

Why choose SocialPlus?

You can learn more about why SocialPlus is the world's #1 Instagram and YouTube Growth service on our homepage, as well as our many benefits. In stark contrast to most of our so-called "competitors" – SocialPlus are well-known for our long-lasting safe promotions, user-friendliness, affordable prices, friendly support, and, most importantly, the highest quality in the industry.

Can I place multiple orders for the same link at once?

You can absolutely place multiple orders for the same post or link at the same time if you're ordering two different services, such as likes and comments.

If you try to place two orders for likes on the same post before the prior order is marked as complete, you will receive an alert asking whether you want to proceed or wait (recommended). This is due to the fact that only one order per service and post/link can be completed at any given time.

If you opt to proceed regardless, the latest order you just placed may experience more delays than if you had waited for the other order to complete first. Regardless, it will complete.

Why was my order refunded?

If there are any delivery or accessibility concerns, SocialPlus will automatically reimburse your order. On our dashboard, you can view the status of all your orders. This saves both you and us time. The credits will be credited to your SocialPlus account balance, allowing you to fix the problem and place another order.

Why don’t I see my free credits after signing up?

In order to avoid certain people from exploiting our free trial by continuing to create new accounts, we need to review all free credits requests manually before they reflect on your SocialPlus account balance.

More information about claiming our free trial can be found under "How do I try your free trial?”.

Can I choose the delivery speed?

See "What determines the delivery speed on a promotion network?” for additional information on what influences delivery speed.

You can also place smaller orders with the delay that best meets your needs if you prefer more delayed delivery than the promotion network in question currently offer.

Still have questions?

See our homepage
Learn why big and small creators use SocialPlus
Learn why big and small creators use SocialPlus

Discover why 50,000+ Loyal Customers count on SocialPlus to help them improve their brand awareness, rankings, growth, reach, and sales — quickly, safely, and cost-effectively. We can help you too!

More about our services
Customer Reviews

Are you curious to hear what some of our customers have said about us? Check out some of their stories below.

Sylvia Ruback rated us 5 stars.
SocialPlus is a total must have
SocialPlus is a total must have! High retention, quality followers, and fairly quick delivery! Overall I am very pleased and will keep using this platforms service!
SR
Sylvia Ruback
Jan 04, 2021
Rebecca Diaz rated us 5 stars.
I have grown my IG account more than I ever..
I'm a real customer who's been using SocialPlus for a few months and I would never switch the other companies I was using before this site. The customer service is great. I have grown my IG account more than I ever did with other companies that invested so much money in and very little results. I use my IG for business, I have gained so many views, engagement, and real followers and it's helped my business. If you're on the defense on trying SocialPlus, take it from me a very happy customer, give them a try!
RD
Rebecca Diaz
Jan 08, 2021
Wendy rated us 5 stars.
I love how the followers
I love how the followers you receive are top quality and their followers don’t drop much with time unlike other companies where the followers drop quickly and dramatically!
WE
Wendy
Dec 30, 2020
NaomiG rated us 4 stars.
This was so incredibly easy
This was so incredibly easy to do and straightforward. It is my first time and the easy to use website had all the information I needed to make the best decision for my account.
NA
NaomiG
Dec 18, 2020
Katie rated us 5 stars.
I’ve been all over the place..
I’ve been all over the place trying to find a trustworthy website I could grow my Instagram with and after a few fails I came across Social Plus! I was so please with the fast and easy service and they have so many options to choose from. Since discovering social plus it has been my go to tool!
KA
Katie
Dec 29, 2020
Marc Edwards rated us 5 stars.
This has been by far..
This has been by far one of the most organized, professional, & easy going Instagram like/etc. sites I have ever been to! Blessings to y’all !!!! GREAT SERVICE
ME
Marc Edwards
Jan 14, 2021
Courtney Rodriguez rated us 4 stars.
I’m a huge fan of this website!
I’m a huge fan of this website! The views are high quality compared to many others - and no drops! I have been using SocialPlus for a few months now to rank my videos on YouTube works really well. They’ve been a great help for me. I would absolutely recommend this place for high quality engagement and tips to grow your audience.
CR
Courtney Rodriguez
Sep 04, 2021
Dennis Hale rated us 5 stars.
What most people don’t seem to understand
What most people don’t seem to understand when buying Instagram followers, and similar services, is that they are buying increased visibility, which, if used correctly, can get you crazy amounts of organic traffic to build a fan base of engaged followers. That is its true powers.
DH
Dennis Hale
Jan 27, 2021
Graham Harris rated us 5 stars.
Easy to maneuver
I recently started using social plus and I love it. Great company since it’s easy to maneuver.
GH
Graham Harris
Dec 29, 2020
morgan ice rated us 4 stars.
I am beyond impressed with SocialPlus
I started my experience with SocialPlus by chatting with an online helper to see if the so-called "free trial" was legit. (...) I have been SO skeptical of other websites supposedly "similar" to SocialPlus, but none compare. (…) I am beyond impressed with SocialPlus and I'm so excited to use it in the future.
MI
morgan ice
Jan 02, 2021
Aisha Sakkary rated us 5 stars.
Wow!
Honestly I've been looking for the best packages prices on the internet, socialplus is just a perfect choice! Worked immediately!
AS
Aisha Sakkary
Jan 12, 2021
Chey rated us 4 stars.
This site ISNT like the others
I originally gave a bad rating for slow service. Luckily, my issues were taken care of by Adam. I received all likes that I paid for and even though it wasn’t as fast as I had wanted, this site ISNT like the others. Others may give you tons of likes, and at fast speed but those likes do drop and the profiles of people are very fake looking. For authentic likes and good service this is definitely the place.
CH
Chey
Oct 26, 2020
Bee rated us 5 stars.
Legit site, great experience
Legit site, great experience. With so many such online companies around, even I was worried but everything was better than expected. Jeff from chat is very helpful.
BE
Bee
Dec 03, 2020
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